Frequently Asked Questions
Expert answers for construction contractors, importers, and project buyers about waterproofing material sourcing and application.
Products & Customization
What international standards do your waterproofing membranes meet?
Applicable standards and test methods vary by product, construction system, and destination market. We can provide product-specific TDS and MSDS documentation on request; confirm the required standard, test method, and certification scope with our technical team before specification.
Do you support OEM and private label packaging?
Yes. As a direct factory, we offer full OEM services. We can customize the roll length, thickness, and width, and print your company logo or private label on the product surface and packaging film according to your brand identity.
Can I request a sample for quality testing?
Sample availability, format, preparation time, and courier arrangements depend on the product specification, quantity, and destination. Contact our team with your testing requirements so we can confirm the available sample option.
Ordering & Logistics
What is your Minimum Order Quantity (MOQ)?
MOQ depends on the product, specification, packaging requirements, and destination. Share your target quantity and product details with our export team so we can confirm the applicable order quantity.
What is the typical lead time for an export order?
Lead time depends on the product, order quantity, production schedule, packaging requirements, and destination. We will confirm an estimated schedule after reviewing your specifications.
Which ports do you usually ship from?
Our factory is located in Weifang, Shandong. We primarily ship from Qingdao Port, which is one of the largest and most efficient ports in China, ensuring fast transit times to the Middle East, Southeast Asia, and Africa.
Technical & Installation
Do you provide technical support for site installation?
Yes, we provide detailed installation guides, video tutorials, and remote technical consultations. For large-scale infrastructure projects, we can provide professional engineering advice on material selection and joint sealing details.
What is the service life of your waterproofing membranes?
Service life depends on the membrane formulation, exposure, substrate, system design, installation quality, and maintenance. Request the product-specific TDS and project guidance before setting a service-life expectation.
Discuss Your Project with Our Technical Team
Get custom quotations, technical datasheets, and professional advice for your specific waterproofing project.